Libratix / Information

Refund & Cancellation Policy

Effective date: 23 October 2026

Choose and publish your actual refund rules before accepting payments. The terms below are a proposed starting policy, not a statement of current operations.

1. Digital products

For digital products that have not yet been delivered or activated, customers may request cancellation by contacting support. Once a digital product has been delivered or activated, refunds may be limited, subject to applicable consumer law and the specific product's terms.

2. Service issues

If a purchased product cannot be accessed due to a verified technical issue, contact us with your order details. We will investigate and, where appropriate, restore access, provide a replacement or issue a refund.

3. Duplicate or incorrect charges

Please report duplicate payments or incorrect charges to [email protected]. Verified duplicate charges will be addressed through the original payment method.

4. Refund processing

Approved refunds are initiated to the original payment method. The time taken for funds to appear depends on the payment provider and bank. [INSERT YOUR ACTUAL REVIEW AND REFUND TIMEFRAMES.]

5. How to request help

Email [email protected] with your order reference, payment date and issue description. Never share card PINs, OTPs or passwords.